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Principal Access Rep
IRVINE CA 92604
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89769265

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University of California , Irvine (UCI)

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Principal Access Rep
**Position Summary: **
The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.
**Salary Range: **
**Rate Minimum **$21.68** Midpoint **$24.34** Maximum **$26.99
**Required Qualifications:**
Ability to establish and maintain effective working relationships across the HealthSystem
Ability to work independently with minimal supervision and direction
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of insurance programs and/or government programs
Excellent written and verbal communication skills in English
Experience with MS Excel
Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
**Preferred Qualifications:**
Bilingual skills in English and Spanish and/or Vietnamese
Demonstrated knowledge of medical terminology
Knowledge of University and medical center organizations, policies, procedures and forms
Minimum 6 months experience working at UCI Medical Center's Call Center
Previous experience utilizing Quest in a call center environment
**Physical, Mental & Environmental Demands:**
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements _normally expected_ to perform _regular_ job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
*UC Title:* Principal Access Rep
*Position Number:* 10007409
*Reports to:* Manager
*Working Title:* Principal Access Rep
*Cost Center:* Call Center (8571)
*Bargaining Unit:* EX
*FLSA:* Nonexempt
*Job Code:* 9099
*Date Created:* 05/11/2018
*Shift:* Day Shift
*Hours:* 40.00
*Updated:* Yesterday
*Location:* Orange, CA, United States
*Job Family:* Support Services

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