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Guest Services Agent - Vacation Palm Springs by Wyndham Vacation
PALM SPRINGS CA 92262
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673888

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Guest Services Agent - Vacation Palm Springs by Wyndham Vacation
**

Job Description - Guest Services Agent**





Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.



Wyndham Vacation Rentals' full-time associates enjoy **excellent health benefits** as well as a generous **401k plan** and a **paid time-off** program.




**Summary**


Primary
role is to provide courteous and professional service to all guests checking in
and out of vacation homes and to offer assistance to guests as needed during
their stay.











**Essential Job Functions**








**%**



**Responsibility**






**25**



Respond on the phone and in person to all service requests from
guests in house.






**10**



Conduct
Meet and Greets and VIP Warm Welcome Arrivals at vacation homes and oversee
all guest check-ins at rental office.






**25**



Troubleshoot maintenance issues
on the phone and assign and dispatch maintenance vendors when necessary. Follow up to make sure repairs are
completed.






**25**



Answer all incoming phone calls to office and transfer to
appropriate department






**5**



Assist unhappy guests and find ways to resolve issues to the guest's
satisfaction; follow up on guest
reviews for potential service recovery.






**5**



Prepare check in packets prior to guest arrival including key
organization and creation of electronic key codes.






**5**



Provide concierge service for all guests with restaurant,
shopping and attraction information.













**Non-Essential Job Functions**


These
are functions which are ancillary to the job, and may be assigned to others if
necessary. Most functions that account for only a small part of the job are
considered non-essential.





**#** **Responsibility**



1. Perform special projects as assigned.













**Scope/Financial Responsibility**




Not Applicable







**TravelRequirements**



**Must have valid drivers licence and registration as well as dependablevehicle**


a) Education


High School diploma or equivalent required


b) Knowledge and skills


Ability to work under pressure in a fast paced environment


Good written and oral communication skills


Strong organizational skills


Proven the ability to follow up on issues and address


c) Job experience


Previous customer service experience preferred.


d) Flexible Schedule


Must be available to work weekends, holidays, and evenings.

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